Request Period: The customer may request a refund within 14 (fourteen) calendar days from the date of receiving the order.
Eligibility Conditions: Refunds are only valid in the following cases:
Product with a manufacturing defect;
Incorrect product in relation to the order (model, color, size, or item).
Note: We do not issue refunds for change of mind, improper use, or natural wear and tear of the product.
How to Request: Send an email to support@bravenck.com including:
Order number
Detailed description of the issue
Photos or videos proving the defect or shipping error
Our team will review the request within 3 business days and confirm the refund approval.
Refund Policy:
The customer keeps the received product;
The full value of the order will be refunded via the same payment method used for the purchase;
The time for the refund to appear in the customer’s account may vary depending on the bank or credit card provider.
Processing Time: Refunds will be processed within 7 business days after approval.
What is the delivery timeframe?
Orders are processed and dispatched within 3 business days after purchase. Delivery usually takes between 8 and 10 business days, depending on the location within the United Kingdom.
How can I track my order?
After dispatch, you will receive a tracking code by email. Simply contact our support team to check the latest updates.
Do the products come with a warranty?
All products come with a warranty against manufacturing defects. Requesting a refund is the way to enforce this warranty, according to the terms on the “Refund Policy” page.
My product arrived incorrect/defective – how do I request a refund?
If the item received is defective or different from what was ordered, please follow the refund procedure detailed on the “Refund Policy” page.
Can I cancel my order?
Orders can only be cancelled before dispatch. After the order has been shipped, the only possible solution is through a refund, if applicable.
How can I change the delivery address?
Addresses can only be changed before the order has been dispatched. Please contact our support team immediately if you need to update your delivery details.
I haven’t received my product, what should I do?
If the order does not arrive within the estimated timeframe, please first check the tracking status. If the delivery time has been exceeded, contact our support team via the support chat, providing your order number.
